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Engineer scheduling, tickets and WhatsApp in one screen

€14 per month

Drag work orders into the weekly schedule per engineer, track faults as tickets with an SLA and keep the customer informed via WhatsApp or e-mail. The engineer sees the day in the app, the planner sees who is where.

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How it works

  1. A fault comes in as a ticket, via portal, e-mail or phone.
  2. You drag the ticket to an engineer and time slot; the customer is notified automatically.
  3. The engineer completes in the app; the ticket closes and the SLA time is recorded.

What you get

  • Weekly schedule per engineer
  • Ticketing system with SLA
  • WhatsApp Business API
  • Automatic notifications

Who it is for

  • Companies with two or more field engineers
  • Companies with an on-call service or SLA contracts

Frequently asked questions

Does the WhatsApp link work with my own number?

Yes, via the WhatsApp Business API on your own business number.

Can the planner allow for travel time?

Yes, the schedule shows travel time between appointments and warns on overlap.

Can I see SLA performance?

Yes, per customer and per period: response time, resolution time and missed SLAs.

Works well with

Core
Customer management, quotes, work orders and invoices. Including PDF generation and basic customer portal.
Field app (iOS)
Native iPhone/iPad app for engineers: work orders, photos, signatures, hours and materials — fully usable offline.
Maintenance & Compliance
Installation management, maintenance planning, risk-analysis reports and compliance module (GDPR, first aid, evacuation plans).

For these specialisms

Intruder alarm systemsCCTV and video surveillanceFire detection and evacuation systems

Price per company per month, excluding VAT; no per-user price. Cancel monthly.

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